jili9 Privacy Policy

1. Introduction

Last Updated: January 2026

jili9 ("we", "us", or "our") operates the online gaming platform accessible at jili9.bio. This Privacy Policy explains what personal information we collect from players and visitors located in Bangladesh, how we use and protect that information, and the rights available to you under applicable data protection principles. By registering an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of jili9, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other cities and districts across Bangladesh. If you do not agree with any part of this Privacy Policy, you must discontinue use of the platform immediately.

2. Information We Collect

We collect three categories of information to provide you with a safe, personalised gaming experience on jili9.

2.1 Personal Identification Data

• Full name and date of birth (to verify you are 21 years of age or older, as required for account registration).
• Email address and mobile phone number used for account communications and two-factor authentication.
• Residential address and city in Bangladesh, collected during Know Your Customer (KYC) verification.
• Government-issued identification document details (national ID or passport) submitted during KYC review.

2.2 Financial and Transaction Data

• Mobile banking account references for bKash, Nagad, Rocket, and Upay transactions, retained to process deposits and withdrawals in BDT.
• Visa and Mastercard partial card details (masked card number and expiry), processed through our encrypted payment gateway and never stored in plain text.
• Transaction history records including deposit amounts, withdrawal requests, bonus credits, and game wagering activity.

2.3 Technical and Behavioural Data

• Device identifiers, operating system, browser type, and IP address collected automatically when you access jili9.bio from any device.
• Session logs and gameplay records including games accessed, bets placed, session duration, and game results, used for fair-play monitoring and dispute resolution.
• Cookies, local storage identifiers, and similar tracking technologies as described in Section 5 of this policy.

3. How We Use Your Information

jili9 processes personal data only for clearly defined, legitimate purposes. Specifically, we use your information to:

• Create and manage your jili9 player account, including identity verification and age confirmation (21+ only) at the registration stage.
• Process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records for your account.
• Deliver personalised promotional offers, bonus notifications, and gaming recommendations relevant to your activity on jili9, where you have opted in to receive such communications.
• Detect and prevent fraudulent activity, account takeovers, money laundering, and any other misuse of the platform in compliance with applicable anti-fraud obligations.
• Provide customer support, respond to account queries, and resolve disputes arising from gameplay or transactions on jili9.
• Improve the platform's performance, usability, and game library by analysing aggregate usage patterns, always without identifying you individually in such analysis.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process in place.

4. Sharing Your Information

jili9 does not sell, rent, or otherwise commercially exploit your personal data. We may share information with trusted third parties strictly on a need-to-know basis in the following circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — shared only to the extent necessary to complete financial transactions on your behalf.
• Identity verification and KYC service providers who help us confirm player age and identity in compliance with responsible gaming standards.
• Game software providers and content studios whose games are hosted on jili9 — limited to session data required for game functionality and RNG certification.
• Regulatory bodies and law enforcement authorities when disclosure is required by applicable law, court order, or to protect the safety and security of jili9 players and staff.

All third-party recipients of your data are contractually required to maintain confidentiality, implement appropriate technical security measures, and process your data only for the specific purposes for which it was shared.

5. Cookies and Tracking Technologies

jili9.bio uses cookies and similar browser-based storage mechanisms to deliver a functional and personalised gaming experience. A cookie is a small text file placed on your device by our web server when you visit our site.

We use the following types of cookies on jili9:

• Essential cookies — required for the platform to function correctly, including session management, login state persistence, and security tokens. These cannot be disabled without breaking core functionality.
• Analytical cookies — used to measure site usage, identify popular games, and understand player navigation patterns. Data collected is aggregated and does not identify you individually.
• Preference cookies — store your language selection (English or Bengali) and display settings so you do not have to reconfigure them on every visit.

You may manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect the functionality of jili9.bio and may prevent you from accessing certain features, including your account login.

6. Payment Data and Financial Security

jili9 treats financial data with the highest level of care. All payment transactions processed on our platform — whether via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are routed through encrypted payment channels. We do not store full card numbers or mobile banking PINs on our servers.

Our financial security measures include:

• SSL/TLS encryption on all pages handling financial input, ensuring your payment details are transmitted securely from your device to our payment processor.
• Transaction monitoring systems that flag unusual deposit or withdrawal patterns, helping protect your account from unauthorised financial activity.
• Segregation of player funds from operational funds to protect your deposited balance in the event of any operational issue.

7. Data Retention

jili9 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy. Account data is retained for the duration of your active account. If you close your account, we will retain your data for a minimum period required to comply with our financial record-keeping obligations and to resolve any pending disputes.

Transaction logs and financial records are retained for a minimum of five years following the date of the relevant transaction, consistent with standard financial compliance practices. After the applicable retention period, data is securely deleted or anonymised.

8. Your Rights

As a jili9 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with your registered email address and a clear description of your request.

• Right of Access — you may request a copy of the personal data we hold about you, including a summary of how it is used.
• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure — subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes it was collected.
• Right to Object — you may object to processing of your personal data for direct marketing purposes at any time, including unsubscribing from promotional emails or SMS messages.
• Right to Data Portability — you may request that we provide your account data in a structured, machine-readable format for transfer to another service provider.

We aim to respond to all data rights requests within 30 calendar days. In complex cases this may be extended to 60 days, in which case we will notify you of the extension and the reason.

9. Children's Privacy

jili9 is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted during the account registration process, and accounts found to belong to underage individuals will be suspended immediately and any deposited funds returned in full.

If you believe a minor has registered an account on jili9 using false information, please notify us immediately at [email protected] so that we can take prompt action to close the account and safeguard that individual.

10. Changes to This Policy

jili9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of jili9 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili9 handles your personal data, our privacy team is available to assist you. Please reach out via email and include your registered account email address along with a clear description of your query.

Privacy & Support Email: [email protected] — We aim to respond to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.